Saturday, September 1, 2007

Averatec - Technical Support Profile

Products Supported:

* Notebooks
* Consumer Electronics

Support Web Site:

* Averatec Support

Support Email:

* customercare@averatec.com

Support Phone Numbers:


* US Support: 1-877-462-3462 (Mon-Fri 8a-5p Eastern)
* Out of Warranty Support: 1-866-871-4275 (Mon-Fri 7a-5p Central)
* Out of Warranty Repair: 1-800-733-9155 (Mon-Fri 7a-5p Central)
* International and Puerto Rico Support: 1-585-295-0819

Other Support Options:


* Averatec Submit a Ticket
* Averatec FAQs
* Averatec Driver Downloads
* Averatec Product Manuals
* Averatec Product Registration

PC Magazine Survey Ratings:

* 2005 Desktop Survey: N/A
* 2006 Desktop Survey: N/A
* 2005 Notebook Survey: N/A
* 2006 Notebook Survey: N/A

Tips/Advice:

Averatec is low cost PC manufacturer that recently has branched out into consumer electronics. Their online support is much more limited than many other PC manufacturers, so be prepared for waiting in phone queues when you need assistence with any issues with their notebook computers. They also distinguish customers between those under warranty and those who are not. No weekend support is available as well.

User poll:

While I review a large amount of products from companies such as Averatec, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used Averatec various support options to rate how they feel they were able to resolve their problem. If you have used Averatec' support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.

No comments: